After analyzing years of ticket interactions and customer feedback, we discovered something clear: many of our customers need quick answers to generic, light technical questions. Questions that deserve instant answers, not a waiting queue.

So we built something to fix that.

Introducing: A Free Knowledge Base for Our Customers

At ENGINYRING, we believe the best support combines instant access to knowledge with genuine human expertise. Today, we're launching a free, AI-powered knowledge base integrated directly into our support system - designed specifically to serve the generic technical questions our customers ask most.

What's New?

We've built an intelligent knowledge base that instantly answers your most common general technical questions. Think of it as a comprehensive tech encyclopedia available 24/7 - completely free for all our customers. No waiting. No queues. Just answers.

Instant Answers for Common Generic Questions
General Linux questions? Web hosting features? Basic configuration? Common tech topics? Get instant answers drawn from a vast database of technical knowledge. No waiting. Available 24/7.

Everything Else? Real Humans.
Billing questions, account-specific issues, emergency situations, custom configurations, project quotes, and anything else - that's handled by our team of certified engineers and support specialists. Just like always.

Multilingual Support
Our knowledge base works in Romanian and English officially. We can also assist in other languages, though we note those are provided as a courtesy. Any errors or inaccuracies do not constitute obligations from ENGINYRING.

What This Means for You

  • Free instant knowledge on general technical topics, 24/7
  • No delays for routine questions - answers in seconds
  • Real human support for everything that matters - billing, emergencies, custom work, accounts
  • Your choice - if you prefer human support from the start, just add #noai to your ticket
  • Same ENGINYRING quality - we haven't changed. We've just added a free resource for you

Still 100% Human-Powered

This isn't AI replacing support. It's a free knowledge base for general tech questions. All the important stuff - your account, your custom needs, emergencies, billing, project work - that's handled by real people. Our certified professionals are as available as ever. Our response times are as fast as ever. Our commitment to you hasn't changed.

How It Works

Submit a support ticket. If it's a general technical question we have in our knowledge base, you get an instant answer. If it's anything specific to your account, urgent, or related to billing or custom work, our team takes it from there - just as they always have.

Don't want to use the knowledge base? Add #noai anywhere in your ticket and it goes straight to our team.

A Free Resource for Your Success

We've always believed in helping our customers succeed. This knowledge base is an extension of that. Free technical knowledge, instantly available, for everyone.

This is a pilot project. We're testing it, learning from it, and we'll decide its future based on user feedback and how well it serves you. Your thoughts matter - let us know what's working and what isn't.

Thank you for being part of ENGINYRING. We're here for everything else.

ENGINYRING Support Team
Real People. Real Support. Always.

Source & Attribution

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